HomeFrom our shelf to yours.

From our shelf to yours.

What happens after you tap Add to cart, and what happens if it isn’t right.

Order placednow

We send a confirmation by SMS and email straight away.

Packed+1 to 2 days

Every order, prepaid or COD, is checked, packed and on its way within 1 to 2 days.

On its way+3 to 7 days

Tracking link lands in your inbox and on SMS. Most orders arrive in 3 to 7 business days by pincode. Couriers can wobble by a day either way.

Delivered

Free shipping, always. Cash on Delivery is free too, you pay the courier exactly the order value, no COD fee.

7-day windowup to 7 days

Something not right, damaged, or not what you ordered? WhatsApp us within 7 days with your order number and a photo, and we will sort it out for you, either a replacement or a refund.

Refunded5 to 10 days

Back to the original payment method once the return reaches us. COD orders are refunded by UPI or bank transfer.

The fine print
Condition for returnsUnused, original packing
Damaged or wrong itemReplaced, send a photo
Return window7 days from delivery
Refund methodOriginal payment method
Refund time5 to 10 business days

Items should be unused and in their original packaging. Requests after the 7-day window, and damage from misuse or normal wear, are not eligible.

Need a hand?

WhatsApp us, 10 am to 6 pm.

Returns, replacements and where-is-my-order, with your order number please.

WhatsApp us+91 84471 10100 · Mon–Sat, 10 am – 6 pm · hello@snugllama.in