How can we help?

We pack and dispatch orders within 1 to 2 business days. Once shipped, delivery usually takes 3 to 7 business days depending on your pincode. Metro cities are usually quicker. You'll get a tracking link by SMS and email the moment it's on its way.

WhatsApp us on +91 84471 10100 (Mon to Sat, 10 am to 6 pm) with your order number and a photo for damaged items. We arrange the pickup or share return instructions on the chat. Prefer email? hello@snugllama.in.

Once we receive and inspect the returned item, refunds are issued to your original payment method within 5 to 10 business days. For COD orders, we refund via UPI or bank transfer.

Every order ships with a tracking link sent to your phone and email. You can also track it here, or WhatsApp us with your order number and we'll check for you.

Yes, COD is available across most serviceable pincodes in India, at no extra charge. You'll see it as an option at checkout if it's available for your address.

Shipping is free on all orders, no minimum, anywhere in India. Cash on Delivery is free too, with no COD fee. The price you see is the price you pay.

If anything is wrong with your order, tell us within 7 days of delivery and we will sort it out for you, either a replacement or a refund. Items should be unused and in their original packaging. See the full policy on Shipping & Returns.

Most of our objects just need an occasional wipe with a soft, dry cloth. Any specific care notes are on the individual product page under Materials & Make.

Tell us on WhatsApp within 7 days of delivery with a quick photo and we will sort it out for you, either a replacement or a refund. No forms, no fuss.

We accept UPI, credit & debit cards, net banking, and Cash on Delivery. All online payments are processed through a secure, encrypted checkout.

Yes. Payments run through a PCI-compliant gateway and we never see or store your card details.