FAQs
Thoughtfully answered, so you’re never left guessing.
Orders & Delivery
Orders usually arrive in 3–7 business days depending on your location:
- Metros: 2–3 days
- Rest of India: 4–6 days
- Remote areas: 6–9 days
As soon as your order is on its way, we’ll send you a live tracking link via SMS and email.
You can track your order after login.
Our delivery partner will attempt delivery 3 times. If all attempts fail, the package returns to us. You can request a re-dispatch for a ₹100 fee.
Yes — we offer free returns on all orders, and you’ll receive a full refund once the item reaches us.
This applies to both prepaid and COD orders, no deductions.
Returns & Replacements
As we release products in limited, curated batches, we don’t offer exchanges. But if there’s a quality or order issue, we’ll always make it right. Please read our Refund Policy or Shipping Policy.
Please submit a request via the Returns & Replacements form on our Shipping & Returns page.
We’re truly sorry. Please submit a request within 24 hours via the Returns & Replacements form on our Help & Support page.
Payments & Checkout
Yes. We use industry-grade SSL encryption and trusted gateways like Razorpay, Cashfree, and PayPal. Your payment details are never stored on our servers.
Yes, we offer free COD on all orders — no additional fees.
That said, paid orders enjoy exclusive Bank offer and get processed on priority. It’s our little nudge toward mindful, friction-free shopping.